Our refund and returns policy
We want you to be confident in every order. Here’s how returns, refunds, and order issues are handled.
Overview
Our return window lasts 30 days from the date of delivery. If 30 days have passed since delivery, we can no longer offer a refund or exchange. To be eligible for a return, an item must be unused, unopened, and in its original sealed packaging. Because our products are lab compounds intended for research use, we cannot accept returns of any vial or item that has been opened, reconstituted, or used, for safety and quality-control reasons.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery at [email protected] with your order number and a photo of the item. We’ll arrange a replacement or a full refund at no cost to you once the issue is confirmed.
Requesting a return
To start a return, email [email protected] with your order number and the reason for the return. We’ll confirm eligibility and provide return instructions, including the address to ship the item back to. A receipt or proof of purchase is required for all returns. Please don’t send items back before receiving return instructions from us.
How refunds are paid
We currently accept Zelle, CashApp, and USDT (crypto) as payment methods, so refunds are issued manually back to you rather than through an automatic bank or card reversal. Once your refund is approved, we’ll send it to the same Zelle, CashApp, or crypto wallet you paid from, and you’ll receive an email confirming when it’s sent. Zelle and CashApp refunds are typically sent within 1-2 business days of approval and usually arrive within minutes to a few hours, depending on your bank or app. Crypto (USDT) refunds are sent on-chain within 1-2 business days of approval and are typically confirmed within the hour, depending on network conditions. Because these are direct transfers rather than card reversals, there’s no multi-day “processing” window on our end once we’ve sent it — if you don’t see it, the first place to check is the sending account/transaction history for the payment method you used. Return shipping costs are the customer’s responsibility unless the return is due to our error, and are non-refundable. Sale items are final and not eligible for refund.
Haven’t received your refund?
If it’s been more than 2 business days since we confirmed your refund was sent and you still don’t see it, first double-check the Zelle, CashApp, or wallet address on file for your order, since refunds can only be sent to the same account or address the original payment came from. If everything checks out and you still haven’t received it, contact us at [email protected] with your order number and we’ll look into it right away.
Need help?
For anything related to a return, refund, or an issue with your order, our team is happy to help. See our Shipping Policy for delivery timelines and coverage.